Change and Transformation

We have partnered with a huge conglomerate undergoing a large-scale transformation to hire a Head of PMO. This is a greenfield opportunity to establish the PMO function from the ground up and drive governance, reporting, and oversight across a portfolio of complex programmes.This is not a delivery role - it's about creating structure, implementing controls, and providing the leadership team with full visibility and assurance over project execution.About the role:Set up the central PMO function, including governance frameworks, reporting structures, and standards across all programmesAct as the central authority on programme controls, risk management, and project assuranceDesign and implement consistent reporting tools and templates to track delivery, risks, issues, and dependenciesProvide senior stakeholders with actionable insights and ensure programmes remain aligned to strategic objectivesChallenge delivery leads where needed and escalate appropriately to maintain accountability About you:Strong background in PMO leadership, ideally within complex transformation environmentsExperience setting up governance from scratch in greenfield or rapidly evolving organisationsClear understanding of project controls, portfolio-level reporting, and assurance practicesConfident working with senior stakeholders and holding programme leads accountableAble to balance pragmatism with structure - ensuring control without bureaucracy

We are hiring a Program Management with strong background in CRM and CX. You will lead customer experience initiatives, drive cross-functional projects, and ensure seamless execution of CRM programs.About the role:Oversee CRM & CX Programs - Manage the end-to-end execution of CRM transformation initiatives.Drive Change Management - Identify customer journey pain points and ensure smooth adoption of improvements.Lead Program Planning & Execution - Develop project plans, manage dependencies, and proactively mitigate risks.Cross-Functional Collaboration - Work closely with IT, Finance, Hospitality, and other teams to align business goals.Stakeholder Management - Engage senior leadership, ensuring program objectives and deliverables are met.Knowledge & Process Optimization - Implement best-in-class knowledge management and CRM enablement strategies.Monitor Performance & Reporting - Track KPIs, prepare executive reports, and manage dashboards. About you:15+ years of experience in program management, CRM, CX, or project execution.10+ years managing large-scale CRM or CX-related projects.5+ years of experience engaging with C-suite executives.Proven ability to manage teams and complex cross-functional projects.Strong expertise in PMP methodologies, Salesforce, Genesys, and MS Office.Exceptional skills in program execution, risk management, and stakeholder alignment.

We've partnered with a government entity in Abu Dhabi to help for a large scale transformation project they've embarked on. They need to hire an Integration Manager to manage the technical integration stream of a key digital transformation project.About the role: You'll ensure the timely and effective delivery of integration tasks by third-party vendors while serving as the main contact for client interactions. You'll work on solutions that drive efficiency and reliability in a critical government project.Oversee the technical integration stream of a large-scale transformation program.Leverage technologies such as APIs, ETL, and webmethods.io.Coordinate with vendors to ensure timely and quality integration work.Act as the primary contact for client communication on integration matters.Work with Azure cloud platforms and various databases.Test, troubleshoot, and optimize integration solutions.Lead integration initiatives in government projects, especially in the GCC region. About you:10+ years in integration and project management.Proficiency in Agile, Scrum, or Kanban frameworks.TOGAF certification or equivalent preferred.Strong communication skills to explain technical concepts clearly.Experience managing cross-functional teams and external stakeholders.

Join our client, a technology service provider, as an IT Project Manager. They want someone who thrives in various technical environments and enjoys managing diverse infrastructure, enterprise application, and commercial projects with cross-functional teams.About the role:Collaborate with technical and business teams to deliver integrated enterprise and cloud solutions.Oversee projects from concept to delivery, focusing on timelines, quality, and risk management.Identify and escalate risks, providing regular status updates.Manage multiple priorities in a global IT setting.Be resourceful, recommending alternatives when necessary.Ensure compliance with industry and company standards.Offer hands-on support in a manufacturing and distribution context. About you:5+ years in IT PMO, managing complex technology projects throughout the SDLC.Experience with high-complexity IT projects, including ERP integrations and software implementations.Proven ability to build trust with global business users and colleagues.Excellent communicator with a knack for maintaining open dialogue with various stakeholders.

We're hiring a Business Analyst to join our innovative AI technology client. This role is perfect for motivated self-starters eager to tackle business challenges and support our core operations.About the role:Market Research: Conduct comprehensive market research to aid in strategic business planning and product development.Data Analysis: Interpret complex data sets and collaborate with internal teams to create compelling, data-driven presentations.Report Generation: Develop and deliver reports that support business planning and strategy with actionable insights.Strategic Support: Utilize market research and analysis to support and enhance business plans. About you:Education: Degree in Business, Finance, or a related field.Experience: 2-3 years of relevant experience in a similar role.Tech Industry Exposure: Experience in a high-growth tech company is a plus

We are hiring a Customer Analytics Manager to oversee comprehensive customer, marketing, and business analytics, ensuring precise delivery within deadlines and project scopes. Reporting directly to the Head of Insight & Analytics, you will lead and support the customer analytics team, driving clear, error-free outputs and fostering a motivated work environment. Collaboration with channel owners and business stakeholders will be key, advising on data-driven strategies to enhance campaign performance and streamline marketing efforts.Responsibilities:Custodianship of CDP and oversight of database integrity for BI, fostering strong IT and managed service partner relationships.Continuous improvement and management of reporting using Power BI, empowering broader business teams in tool utilization.Implementing proactive analysis and reporting strategies closely aligned with Marketing and trade activities.Defining and recommending new marketing and customer analytics to enhance performance and support special projects.Developing and deploying predictive propensity models to optimize targeted marketing efforts.Managing third-party partnerships to ensure timely service delivery.Driving process efficiencies to enhance work quality and speed.Managing ad hoc analysis requests from across the business and ensuring consistent deadline achievement.Cultivating strong cross-departmental relationships and effective communication with the customer team.Collaborating with Research Management to achieve comprehensive 360° insights.Developing and empowering analysts as ambassadors for analytics and insights across the organization. Skills & Experience:Education to degree level in a relevant scientific field (Essential).Demonstrated hands-on analytics experience (Essential).Direct marketing or customer analytics experience in retail (Essential).Proficiency in SQL for extracting and analyzing customer and transactional data (Essential).Experience with data visualization tools like Power BI, Tableau, or similar (Essential).Advanced proficiency in Excel (Essential).Experience with Alteryx or similar data analytics tools (Strongly Preferred).Experience in team management and mentoring (Strongly Preferred).Knowledge of customer data architecture and system migration (Strongly Preferred).Experience in campaign planning and data selection execution (Preferred).Additional experience in Digital/Product/Category Analytics, Online/Offline Attribution, Marketing Segmentation, Propensity Modelling (Desirable).

We have partnered with a huge conglomerate undergoing a large-scale transformation to hire a Head of PMO. This is a greenfield opportunity to establish the PMO function from the ground up and drive governance, reporting, and oversight across a portfolio of complex programmes.This is not a delivery role - it's about creating structure, implementing controls, and providing the leadership team with full visibility and assurance over project execution.About the role:Set up the central PMO function, including governance frameworks, reporting structures, and standards across all programmesAct as the central authority on programme controls, risk management, and project assuranceDesign and implement consistent reporting tools and templates to track delivery, risks, issues, and dependenciesProvide senior stakeholders with actionable insights and ensure programmes remain aligned to strategic objectivesChallenge delivery leads where needed and escalate appropriately to maintain accountability About you:Strong background in PMO leadership, ideally within complex transformation environmentsExperience setting up governance from scratch in greenfield or rapidly evolving organisationsClear understanding of project controls, portfolio-level reporting, and assurance practicesConfident working with senior stakeholders and holding programme leads accountableAble to balance pragmatism with structure - ensuring control without bureaucracy

We are hiring a Program Management with strong background in CRM and CX. You will lead customer experience initiatives, drive cross-functional projects, and ensure seamless execution of CRM programs.About the role:Oversee CRM & CX Programs - Manage the end-to-end execution of CRM transformation initiatives.Drive Change Management - Identify customer journey pain points and ensure smooth adoption of improvements.Lead Program Planning & Execution - Develop project plans, manage dependencies, and proactively mitigate risks.Cross-Functional Collaboration - Work closely with IT, Finance, Hospitality, and other teams to align business goals.Stakeholder Management - Engage senior leadership, ensuring program objectives and deliverables are met.Knowledge & Process Optimization - Implement best-in-class knowledge management and CRM enablement strategies.Monitor Performance & Reporting - Track KPIs, prepare executive reports, and manage dashboards. About you:15+ years of experience in program management, CRM, CX, or project execution.10+ years managing large-scale CRM or CX-related projects.5+ years of experience engaging with C-suite executives.Proven ability to manage teams and complex cross-functional projects.Strong expertise in PMP methodologies, Salesforce, Genesys, and MS Office.Exceptional skills in program execution, risk management, and stakeholder alignment.

We've partnered with a government entity in Abu Dhabi to help for a large scale transformation project they've embarked on. They need to hire an Integration Manager to manage the technical integration stream of a key digital transformation project.About the role: You'll ensure the timely and effective delivery of integration tasks by third-party vendors while serving as the main contact for client interactions. You'll work on solutions that drive efficiency and reliability in a critical government project.Oversee the technical integration stream of a large-scale transformation program.Leverage technologies such as APIs, ETL, and webmethods.io.Coordinate with vendors to ensure timely and quality integration work.Act as the primary contact for client communication on integration matters.Work with Azure cloud platforms and various databases.Test, troubleshoot, and optimize integration solutions.Lead integration initiatives in government projects, especially in the GCC region. About you:10+ years in integration and project management.Proficiency in Agile, Scrum, or Kanban frameworks.TOGAF certification or equivalent preferred.Strong communication skills to explain technical concepts clearly.Experience managing cross-functional teams and external stakeholders.

Join our client, a technology service provider, as an IT Project Manager. They want someone who thrives in various technical environments and enjoys managing diverse infrastructure, enterprise application, and commercial projects with cross-functional teams.About the role:Collaborate with technical and business teams to deliver integrated enterprise and cloud solutions.Oversee projects from concept to delivery, focusing on timelines, quality, and risk management.Identify and escalate risks, providing regular status updates.Manage multiple priorities in a global IT setting.Be resourceful, recommending alternatives when necessary.Ensure compliance with industry and company standards.Offer hands-on support in a manufacturing and distribution context. About you:5+ years in IT PMO, managing complex technology projects throughout the SDLC.Experience with high-complexity IT projects, including ERP integrations and software implementations.Proven ability to build trust with global business users and colleagues.Excellent communicator with a knack for maintaining open dialogue with various stakeholders.

We're hiring a Business Analyst to join our innovative AI technology client. This role is perfect for motivated self-starters eager to tackle business challenges and support our core operations.About the role:Market Research: Conduct comprehensive market research to aid in strategic business planning and product development.Data Analysis: Interpret complex data sets and collaborate with internal teams to create compelling, data-driven presentations.Report Generation: Develop and deliver reports that support business planning and strategy with actionable insights.Strategic Support: Utilize market research and analysis to support and enhance business plans. About you:Education: Degree in Business, Finance, or a related field.Experience: 2-3 years of relevant experience in a similar role.Tech Industry Exposure: Experience in a high-growth tech company is a plus

We are hiring a Customer Analytics Manager to oversee comprehensive customer, marketing, and business analytics, ensuring precise delivery within deadlines and project scopes. Reporting directly to the Head of Insight & Analytics, you will lead and support the customer analytics team, driving clear, error-free outputs and fostering a motivated work environment. Collaboration with channel owners and business stakeholders will be key, advising on data-driven strategies to enhance campaign performance and streamline marketing efforts.Responsibilities:Custodianship of CDP and oversight of database integrity for BI, fostering strong IT and managed service partner relationships.Continuous improvement and management of reporting using Power BI, empowering broader business teams in tool utilization.Implementing proactive analysis and reporting strategies closely aligned with Marketing and trade activities.Defining and recommending new marketing and customer analytics to enhance performance and support special projects.Developing and deploying predictive propensity models to optimize targeted marketing efforts.Managing third-party partnerships to ensure timely service delivery.Driving process efficiencies to enhance work quality and speed.Managing ad hoc analysis requests from across the business and ensuring consistent deadline achievement.Cultivating strong cross-departmental relationships and effective communication with the customer team.Collaborating with Research Management to achieve comprehensive 360° insights.Developing and empowering analysts as ambassadors for analytics and insights across the organization. Skills & Experience:Education to degree level in a relevant scientific field (Essential).Demonstrated hands-on analytics experience (Essential).Direct marketing or customer analytics experience in retail (Essential).Proficiency in SQL for extracting and analyzing customer and transactional data (Essential).Experience with data visualization tools like Power BI, Tableau, or similar (Essential).Advanced proficiency in Excel (Essential).Experience with Alteryx or similar data analytics tools (Strongly Preferred).Experience in team management and mentoring (Strongly Preferred).Knowledge of customer data architecture and system migration (Strongly Preferred).Experience in campaign planning and data selection execution (Preferred).Additional experience in Digital/Product/Category Analytics, Online/Offline Attribution, Marketing Segmentation, Propensity Modelling (Desirable).