IT Support Engineer - Finsbury park - £35k - £37k + Benefits

The Head of IT Outsourcing plays a critical role in managing external vendors to ensure seamless IT operations across both infrastructure and applications. Beyond selecting vendors and enforcing SLAs, they are responsible for:About the role:Contract negotiations & cost optimisation - Ensuring outsourcing agreements deliver value and efficiency.Risk management & regulatory compliance - Maintaining alignment with GDPR, ISO 27001, and other standards.Performance monitoring & service improvement - Driving continuous enhancements and holding vendors accountable.Incident resolution & business continuity - Ensuring resilience and minimising disruptions.Multi-vendor management - Coordinating service providers for smooth IT operations.By optimising budgets, fostering innovation, and maintaining strategic alignment, they enable scalability and efficiency while leveraging external expertise. About you:Background in outsourcing/managed service providers (MSPs), previously focused on service delivery.Now working client-side, managing vendors at a senior level.10-15 years of experience in IT outsourcing, vendor management, and service optimisation.

Role: 3rd Line Engineer Location: remote with onsite in London once or twice per month Contract Duration: until the end of March + Ext Day rate: £200/day inside IR35An NHS client is looking to bolster their 3rd Line Support team to assist with some ongoing and upcoming projects as well as BAU support. There is a strong likelihood of extension for the 3rd Line Engineer beyond the end of March as new budgets will be released from the beginning of April.The 3rd Line Engineer will have the opportunity to work on Windows Server upgrades, implementing new solutions and enhancing their Azure estate alongside infrastructure security. This 3rd Line Engineer will be joining an established team of Engineers and have the opportunity to work collaboratively to ensure projects are delivered and tickets are resolved within a timely manner.Key Skills - 3rd Line Engineer:Worked in the NHSAzureVMwareOffice 365 - Exchange Online, SharePoint, TeamsActive DirectoryPowerShellDesirable Skills - 3rd Line Engineer:MimecastAny relevant certificationsStorage - DellCommvaultIf you are interested in this great opportunity of 3rd Line Engineer that will allow you to enhance your skillset, then please apply with a copy of your updated CV in the initial instance and you will be contacted to discuss the role.3rd Line Engineer, 3rd Line Support, Infrastructure Engineer, NHS

Data Quality Analyst - Contract - £450 per dayDuration: 6 monthsLocation: RemoteRate: Up to £450 per dayIR35: InsideThe role:A Leading Government Organisation is seeking a Data Quality Analyst, with accountability for examining and interpreting complex data sets to detect and resolve quality issues. This is an initial 6-month contract, Inside IR35.Experience & Responsibilities requirementsPractical experience in data analysis, including proficiency in SQL and visualisation tools like Tableau.Expertise in data profiling and process automation to support data governance and enhance data quality.Proven knowledge of data governance and management best practices, covering data quality management, lineage and cataloging, metadata management, and data lifecycle management.Strong interpersonal and communication skills to collaborate effectively with both technical and non-technical stakeholders.Confidence in applying statutory frameworks such as GDPR and other data privacy regulations to promote effective data management.Hands-on experience with data governance and management tools, with familiarity with the Talend Data Fabric toolset being advantageous.Understanding of statistical and analytical programming languages such as Python or RIf you are available and interested, please apply in the first instance and you will be contacted to discuss the position further.

Business Analyst (Business Intelligence) - Contract - £550 per dayDuration: 6 monthsLocation: RemoteRate: Up to £550 per dayIR35: InsideThe role:A Leading Government Organisation is seeking a Business Intelligence Business Analyst, to document business requirements for reports, dashboards and analytical and predictive models, to allow users to interact with data.This is an initial 6-month contract, Inside IR35.Experience & Responsibilities requirements:Proven experience as a Technical Business Analyst, specifically within Business IntelligenceAbility to translate business requirements into technical specifications, ensuring alignment with the underlying data warehouse architecture and design principlesAnalyse and record business requirements, prioritising requests and translating them into requirement specifications for delivery teams. Collaborate with the data modeling and engineering teams to improve and expand the foundational dimensional data models for the enterprise data warehouse project, ensuring high performance, data accuracy, and scalability.Expertise in data analysis and business intelligence Provide best practice guidance on visualizing data and designing interactive dashboardsFamiliarity with and practical experience using business intelligence tools (e.g., Tableau, Power BI), with a preference for experience in data integration tools If you are available and interested, please apply in the first instance and you will be contacted to discuss the position further.

Our client, a leading AI consultancy, is hiring Head of AI to spearhead their AI strategy, research, and implementation. This is a unique opportunity to shape the future of AI and drive cutting-edge innovations. Our client specialises in helping businesses unlock the power of AI to drive transformation and create lasting impact. Their team of experts collaborates with regional clients across multiple industries, delivering AI-driven solutions that optimise operations, enhance decision-making, and unlock new revenue streams.About the role: As the Head of AI, you will be at the forefront of the company's AI initiatives, leading a team of data scientists, engineers, and researchers. You will be responsible for developing AI strategies, overseeing projects, and ensuring the successful deployment of AI solutions for clients.Key ResponsibilitiesDefine and drive the company's AI vision and strategy.Lead a multidisciplinary team of AI researchers, data scientists, and engineers.Develop and oversee AI projects, ensuring innovation and real-world impact.Stay ahead of industry trends and advancements to keep the company at the cutting edge.Collaborate with clients to understand their business needs and design tailored AI solutions.Ensure ethical and responsible AI development practices.Represent the company at conferences, industry events, and in thought leadership initiatives. About you:Proven experience in AI leadership roles, preferably within a consultancy or enterprise setting.Strong technical background in machine learning, deep learning, and data science.Experience managing AI projects from ideation to deployment.Ability to communicate complex AI concepts to both technical and non-technical stakeholders.A passion for ethical AI and driving positive business impact.MSc/PhD in AI, Computer Science, Data Science, or a related field

Title: Customer Service AdvisorSalary: up to £25,000 + BenefitsLocation: remote start with some onsite training/team meetings but this role will transition into an onsite role in Birmingham or the surrounding area at some point in the futureContract: PermanentWorking hours: Monday to Friday - 9am - 5pmAn enthusiastic and energetic Customer Service Advisor is required by an energy supplier which has extensive growth plans. With a focus on customer satisfaction and environmental responsibility, they strive to innovate and deliver excellent service to meet the evolving needs of their customers.Customer Service Advisor - Responsibilities:Act as first point of contact for any inbound customer issues which could be completed over the phone, via email or chatUse the ticketing systemResolve customer complaints or issues which could include technical issues or billing discrepancies within a timely mannerGather customer feedback, identify trends and communicate insightsDocument customer interactionStay up to date with the firms' products, services and promotionsWork closely and collaborate with other departments within the businessCustomer Service Advisor - Essential Requirements:Any customer service or customer facing experienceGood work ethicWilling to answer the phone and be in a job which entails a lot of phone callsMotivatedStrong communication skillsGo-getterPrepared to learn new tasks and adapt accordingly to the needs of the business as it growsCustomer Service Advisor - Desirable Skills:Prior experience working in a role which required a lot of phone callsAny degreeWe are looking for an enthusiastic and confident individual who is looking for an exciting challenge in a welcoming company. You must be personable and a great communicator. If you would like to be considered for the Customer Service Advisor role, please apply in the initial instance. Customer Service Advisor, Customer Facing, Customer Support

A leading diversified conglomerate is looking to build out a new architecture team and need someone to come in and lead the team of initially 5 Architects each covering a specific domain. The role will be responsible for defining and overseeing an organisation's enterprise architecture (EA) strategy. This role ensures that technology, business processes, and systems align with the company's strategic objectives. About the role:Define and lead the enterprise architecture strategy to align IT systems with business goals.Develop and enforce architecture standards, frameworks (e.g., TOGAF, Zachman), and best practices.Establish governance processes to ensure compliance with the architectural visionOversee the design and implementation of enterprise-wide technology solutions.Evaluate and recommend emerging technologies and innovations (e.g., cloud, AI, IoT, blockchain).Lead initiatives to modernize legacy systems and adopt digital transformationCollaborate with C-suite executives and business leaders to understand long-term objectives.Translate business strategies into IT roadmaps and architectural blueprints.Identify opportunities to use technology for competitive advantage and operational efficiency. About you:In-depth knowledge of enterprise architecture frameworks (e.g., TOGAF, ArchiMate).Expertise in cloud platforms (AWS, Azure, Google Cloud), microservices, DevOps, and CI/CD.Understanding of enterprise systems (ERP, CRM, HCM) and data architecture.Strong understanding of business operations, industry trends, and market dynamics.Ability to align IT strategy with organisational goals and deliver business value.Proven ability to influence C-suite stakeholders and drive organizational change.Strong leadership skills to manage diverse teams and foster cross-department collaboration.Excellent communication and presentation skills to convey complex concepts clearly.Will suit candidates with coming from a Retail, FMCG, Manufacturing, Pharma background. Or anything that is direct to consumer.

2nd Line Support Engineer - £225 - £300 per day Inside IR35 - London Rate: Up to £300 per day Duration: 6 months + Ext IR35: Inside Location: Central London - Hybrid (2 days in the office) Working Hours: Monday to Friday 9:30am - 5:30pm A client of ours based in central London are looking to hire for a 2nd Line Support Engineer. The 2nd Line Support Engineer will act as an escalation point for the 1st Line team as well as get involved in a handful of projects.They are seeking someone who demonstrates initiative and takes ownership of issues or situations. The 2nd Line Support Engineer will have the opportunity to work on projects such as migrations, deployments, rollouts and upgrades.Essential skills - 2nd Line Support EngineerAzure Active Directory - Managing policies, account managementMS 365 - Using admin centre to troubleshoot issues within the suite Intune -Understanding/ creating policies, general understanding and configure policiesWindows Server - Basic administration of Windows Server, monitoring VMsNetworking - Troubleshoot Firewalls, Switches, RoutersGood communication and customer service skillsKeen to learn and be a team player Desirable - 2nd Line Support Engineer Azure Virtual DesktopMS Certifications - Azure/M365ITIL / Prince2 This is a great opportunity for you to progress your career and work on a variety of technologies and projects so please apply with your most up to date CV.

Role: Infrastructure Technical Consultant Location: Central London - onsite 2 days per week Contract Duration: 6 months + extension IR35 Determination: Outside IR35A leading organisation in Central London is seeking a skilled Infrastructure Technical Consultant to join their team on a contract basis. This is a fantastic opportunity to be part of an exciting transformation, contributing to key projects that will shape the future of an array of businesses and deliver exceptional services to customers.As an Infrastructure Technical Consultant, you will take ownership of building, planning, and executing critical infrastructure projects. The Infrastructure Technical Consultant expertise in designing scalable, secure, and high-performance systems will be essential as you collaborate with stakeholders to deliver robust solutions. This role requires a proactive individual with strong technical knowledge across cloud platforms, virtualisation, and automation, as well as experience driving end-to-end project lifecycles. Key Responsibilities - Infrastructure Technical ConsultantBuild and implement scalable and secure infrastructure solutionsPlan, design, and execute infrastructure projects, ensuring timely delivery and alignment with business goalsProvide technical leadership and guidance to internal teams on best practicesAnalyse complex systems and resolve technical challenges across cloud and on-premises environmentsAbility to liaise with stakeholders across all business levels throughout project deliveryCollaborate with cross-functional teams to ensure seamless integration and project successEssential Skills - Infrastructure Technical ConsultantProven experience delivering infrastructure projects from planning to executionExpertise with Azure or AWS cloud platforms, including design and implementationStrong proficiency in Office 365 and virtualisation technologies (e.g., VMware, Hyper-V)Advanced scripting skills with PowerShell or similar toolsExperience building and managing infrastructure solutions for large-scale environmentsRelevant certifications (e.g., Azure, AWS, VMware)Desirable Skills - Infrastructure Technical ConsultantKnowledge networking technologiesExperience in building cloud environments from scratchUnderstanding of cybersecurity principles to ensure secure infrastructure deliveryThis is an excellent opportunity to work on impactful projects within a dynamic and innovative organisation. If you are an experienced Infrastructure Technical Consultant looking for a challenging contract role, we want to hear from you!

The Head of IT Outsourcing plays a critical role in managing external vendors to ensure seamless IT operations across both infrastructure and applications. Beyond selecting vendors and enforcing SLAs, they are responsible for:About the role:Contract negotiations & cost optimisation - Ensuring outsourcing agreements deliver value and efficiency.Risk management & regulatory compliance - Maintaining alignment with GDPR, ISO 27001, and other standards.Performance monitoring & service improvement - Driving continuous enhancements and holding vendors accountable.Incident resolution & business continuity - Ensuring resilience and minimising disruptions.Multi-vendor management - Coordinating service providers for smooth IT operations.By optimising budgets, fostering innovation, and maintaining strategic alignment, they enable scalability and efficiency while leveraging external expertise. About you:Background in outsourcing/managed service providers (MSPs), previously focused on service delivery.Now working client-side, managing vendors at a senior level.10-15 years of experience in IT outsourcing, vendor management, and service optimisation.

Role: 3rd Line Engineer Location: remote with onsite in London once or twice per month Contract Duration: until the end of March + Ext Day rate: £200/day inside IR35An NHS client is looking to bolster their 3rd Line Support team to assist with some ongoing and upcoming projects as well as BAU support. There is a strong likelihood of extension for the 3rd Line Engineer beyond the end of March as new budgets will be released from the beginning of April.The 3rd Line Engineer will have the opportunity to work on Windows Server upgrades, implementing new solutions and enhancing their Azure estate alongside infrastructure security. This 3rd Line Engineer will be joining an established team of Engineers and have the opportunity to work collaboratively to ensure projects are delivered and tickets are resolved within a timely manner.Key Skills - 3rd Line Engineer:Worked in the NHSAzureVMwareOffice 365 - Exchange Online, SharePoint, TeamsActive DirectoryPowerShellDesirable Skills - 3rd Line Engineer:MimecastAny relevant certificationsStorage - DellCommvaultIf you are interested in this great opportunity of 3rd Line Engineer that will allow you to enhance your skillset, then please apply with a copy of your updated CV in the initial instance and you will be contacted to discuss the role.3rd Line Engineer, 3rd Line Support, Infrastructure Engineer, NHS

Data Quality Analyst - Contract - £450 per dayDuration: 6 monthsLocation: RemoteRate: Up to £450 per dayIR35: InsideThe role:A Leading Government Organisation is seeking a Data Quality Analyst, with accountability for examining and interpreting complex data sets to detect and resolve quality issues. This is an initial 6-month contract, Inside IR35.Experience & Responsibilities requirementsPractical experience in data analysis, including proficiency in SQL and visualisation tools like Tableau.Expertise in data profiling and process automation to support data governance and enhance data quality.Proven knowledge of data governance and management best practices, covering data quality management, lineage and cataloging, metadata management, and data lifecycle management.Strong interpersonal and communication skills to collaborate effectively with both technical and non-technical stakeholders.Confidence in applying statutory frameworks such as GDPR and other data privacy regulations to promote effective data management.Hands-on experience with data governance and management tools, with familiarity with the Talend Data Fabric toolset being advantageous.Understanding of statistical and analytical programming languages such as Python or RIf you are available and interested, please apply in the first instance and you will be contacted to discuss the position further.

Business Analyst (Business Intelligence) - Contract - £550 per dayDuration: 6 monthsLocation: RemoteRate: Up to £550 per dayIR35: InsideThe role:A Leading Government Organisation is seeking a Business Intelligence Business Analyst, to document business requirements for reports, dashboards and analytical and predictive models, to allow users to interact with data.This is an initial 6-month contract, Inside IR35.Experience & Responsibilities requirements:Proven experience as a Technical Business Analyst, specifically within Business IntelligenceAbility to translate business requirements into technical specifications, ensuring alignment with the underlying data warehouse architecture and design principlesAnalyse and record business requirements, prioritising requests and translating them into requirement specifications for delivery teams. Collaborate with the data modeling and engineering teams to improve and expand the foundational dimensional data models for the enterprise data warehouse project, ensuring high performance, data accuracy, and scalability.Expertise in data analysis and business intelligence Provide best practice guidance on visualizing data and designing interactive dashboardsFamiliarity with and practical experience using business intelligence tools (e.g., Tableau, Power BI), with a preference for experience in data integration tools If you are available and interested, please apply in the first instance and you will be contacted to discuss the position further.

Our client, a leading AI consultancy, is hiring Head of AI to spearhead their AI strategy, research, and implementation. This is a unique opportunity to shape the future of AI and drive cutting-edge innovations. Our client specialises in helping businesses unlock the power of AI to drive transformation and create lasting impact. Their team of experts collaborates with regional clients across multiple industries, delivering AI-driven solutions that optimise operations, enhance decision-making, and unlock new revenue streams.About the role: As the Head of AI, you will be at the forefront of the company's AI initiatives, leading a team of data scientists, engineers, and researchers. You will be responsible for developing AI strategies, overseeing projects, and ensuring the successful deployment of AI solutions for clients.Key ResponsibilitiesDefine and drive the company's AI vision and strategy.Lead a multidisciplinary team of AI researchers, data scientists, and engineers.Develop and oversee AI projects, ensuring innovation and real-world impact.Stay ahead of industry trends and advancements to keep the company at the cutting edge.Collaborate with clients to understand their business needs and design tailored AI solutions.Ensure ethical and responsible AI development practices.Represent the company at conferences, industry events, and in thought leadership initiatives. About you:Proven experience in AI leadership roles, preferably within a consultancy or enterprise setting.Strong technical background in machine learning, deep learning, and data science.Experience managing AI projects from ideation to deployment.Ability to communicate complex AI concepts to both technical and non-technical stakeholders.A passion for ethical AI and driving positive business impact.MSc/PhD in AI, Computer Science, Data Science, or a related field

Title: Customer Service AdvisorSalary: up to £25,000 + BenefitsLocation: remote start with some onsite training/team meetings but this role will transition into an onsite role in Birmingham or the surrounding area at some point in the futureContract: PermanentWorking hours: Monday to Friday - 9am - 5pmAn enthusiastic and energetic Customer Service Advisor is required by an energy supplier which has extensive growth plans. With a focus on customer satisfaction and environmental responsibility, they strive to innovate and deliver excellent service to meet the evolving needs of their customers.Customer Service Advisor - Responsibilities:Act as first point of contact for any inbound customer issues which could be completed over the phone, via email or chatUse the ticketing systemResolve customer complaints or issues which could include technical issues or billing discrepancies within a timely mannerGather customer feedback, identify trends and communicate insightsDocument customer interactionStay up to date with the firms' products, services and promotionsWork closely and collaborate with other departments within the businessCustomer Service Advisor - Essential Requirements:Any customer service or customer facing experienceGood work ethicWilling to answer the phone and be in a job which entails a lot of phone callsMotivatedStrong communication skillsGo-getterPrepared to learn new tasks and adapt accordingly to the needs of the business as it growsCustomer Service Advisor - Desirable Skills:Prior experience working in a role which required a lot of phone callsAny degreeWe are looking for an enthusiastic and confident individual who is looking for an exciting challenge in a welcoming company. You must be personable and a great communicator. If you would like to be considered for the Customer Service Advisor role, please apply in the initial instance. Customer Service Advisor, Customer Facing, Customer Support

A leading diversified conglomerate is looking to build out a new architecture team and need someone to come in and lead the team of initially 5 Architects each covering a specific domain. The role will be responsible for defining and overseeing an organisation's enterprise architecture (EA) strategy. This role ensures that technology, business processes, and systems align with the company's strategic objectives. About the role:Define and lead the enterprise architecture strategy to align IT systems with business goals.Develop and enforce architecture standards, frameworks (e.g., TOGAF, Zachman), and best practices.Establish governance processes to ensure compliance with the architectural visionOversee the design and implementation of enterprise-wide technology solutions.Evaluate and recommend emerging technologies and innovations (e.g., cloud, AI, IoT, blockchain).Lead initiatives to modernize legacy systems and adopt digital transformationCollaborate with C-suite executives and business leaders to understand long-term objectives.Translate business strategies into IT roadmaps and architectural blueprints.Identify opportunities to use technology for competitive advantage and operational efficiency. About you:In-depth knowledge of enterprise architecture frameworks (e.g., TOGAF, ArchiMate).Expertise in cloud platforms (AWS, Azure, Google Cloud), microservices, DevOps, and CI/CD.Understanding of enterprise systems (ERP, CRM, HCM) and data architecture.Strong understanding of business operations, industry trends, and market dynamics.Ability to align IT strategy with organisational goals and deliver business value.Proven ability to influence C-suite stakeholders and drive organizational change.Strong leadership skills to manage diverse teams and foster cross-department collaboration.Excellent communication and presentation skills to convey complex concepts clearly.Will suit candidates with coming from a Retail, FMCG, Manufacturing, Pharma background. Or anything that is direct to consumer.

2nd Line Support Engineer - £225 - £300 per day Inside IR35 - London Rate: Up to £300 per day Duration: 6 months + Ext IR35: Inside Location: Central London - Hybrid (2 days in the office) Working Hours: Monday to Friday 9:30am - 5:30pm A client of ours based in central London are looking to hire for a 2nd Line Support Engineer. The 2nd Line Support Engineer will act as an escalation point for the 1st Line team as well as get involved in a handful of projects.They are seeking someone who demonstrates initiative and takes ownership of issues or situations. The 2nd Line Support Engineer will have the opportunity to work on projects such as migrations, deployments, rollouts and upgrades.Essential skills - 2nd Line Support EngineerAzure Active Directory - Managing policies, account managementMS 365 - Using admin centre to troubleshoot issues within the suite Intune -Understanding/ creating policies, general understanding and configure policiesWindows Server - Basic administration of Windows Server, monitoring VMsNetworking - Troubleshoot Firewalls, Switches, RoutersGood communication and customer service skillsKeen to learn and be a team player Desirable - 2nd Line Support Engineer Azure Virtual DesktopMS Certifications - Azure/M365ITIL / Prince2 This is a great opportunity for you to progress your career and work on a variety of technologies and projects so please apply with your most up to date CV.

Role: Infrastructure Technical Consultant Location: Central London - onsite 2 days per week Contract Duration: 6 months + extension IR35 Determination: Outside IR35A leading organisation in Central London is seeking a skilled Infrastructure Technical Consultant to join their team on a contract basis. This is a fantastic opportunity to be part of an exciting transformation, contributing to key projects that will shape the future of an array of businesses and deliver exceptional services to customers.As an Infrastructure Technical Consultant, you will take ownership of building, planning, and executing critical infrastructure projects. The Infrastructure Technical Consultant expertise in designing scalable, secure, and high-performance systems will be essential as you collaborate with stakeholders to deliver robust solutions. This role requires a proactive individual with strong technical knowledge across cloud platforms, virtualisation, and automation, as well as experience driving end-to-end project lifecycles. Key Responsibilities - Infrastructure Technical ConsultantBuild and implement scalable and secure infrastructure solutionsPlan, design, and execute infrastructure projects, ensuring timely delivery and alignment with business goalsProvide technical leadership and guidance to internal teams on best practicesAnalyse complex systems and resolve technical challenges across cloud and on-premises environmentsAbility to liaise with stakeholders across all business levels throughout project deliveryCollaborate with cross-functional teams to ensure seamless integration and project successEssential Skills - Infrastructure Technical ConsultantProven experience delivering infrastructure projects from planning to executionExpertise with Azure or AWS cloud platforms, including design and implementationStrong proficiency in Office 365 and virtualisation technologies (e.g., VMware, Hyper-V)Advanced scripting skills with PowerShell or similar toolsExperience building and managing infrastructure solutions for large-scale environmentsRelevant certifications (e.g., Azure, AWS, VMware)Desirable Skills - Infrastructure Technical ConsultantKnowledge networking technologiesExperience in building cloud environments from scratchUnderstanding of cybersecurity principles to ensure secure infrastructure deliveryThis is an excellent opportunity to work on impactful projects within a dynamic and innovative organisation. If you are an experienced Infrastructure Technical Consultant looking for a challenging contract role, we want to hear from you!