Commercial Business Analyst - 12 month FTC - up to £40,000

Role Type:
FTC (Fixed Term Contract)
Salary:
£35000 - £40000 per annum + +Benefits
Location:
Hemel Hempstead, Hertfordshire
Ref:
BBBH3438_1726660196

Job description

Job Title: Commercial Business Analyst

Employment Type: Fixed Term Contract - 12 Months

Salary: £40,000 + Benefits

Location: Hemel Hempstead/Hybrid

Job Overview

We are seeking a dedicated Commercial Business Analyst to support our client in enhancing service delivery while adhering to quality standards, performance targets, budgetary controls and legislative requirements. In this role, you will assist the Head of Service and Commercial Manager in understanding strategic objectives and corporate vision.

Key Responsibilities for the Commercial Business Analyst:

  • Data Extraction and Analysis: Collect, analyse and present data. Conduct benchmarking and market research to inform decisions that optimise income and identify new revenue streams.
  • Project Support: Contribute to the Commercial Income Review and Garage Portfolio Review, focusing on areas such as Commercial Waste, Facility Hire, Fees & Charges and pricing strategies for Parking and Garages.
  • Resource Management: Evaluate and prioritise resource utilisation to meet the shifting customer demands while promoting local economic development.
  • Innovation and Best Practices: Research innovative trends and delivery models that facilitate effective income generation, contributing to a commercial culture and best practices within the client organisation.
  • Compliance Assurance: Ensure all activities comply with statutory regulations relevant to the client's services.
  • Customer Engagement: Provide excellent customer service by collaborating with internal teams to ensure a seamless experience for the client's customers.
  • Collaboration with Stakeholders: Liaise with the client's Project Managers, Commercial and Procurement teams and other stakeholders to enhance the commissioning cycle and contract management processes.
  • Continuous Knowledge Development: Maintain an up-to-date understanding of commercial strategies and practices to support the client's strategic goals.

Key Skills Commercial Business Analyst:

  • Strong capability in data analysis with the ability to derive actionable insights from complex datasets relevant to the client.
  • Confident in challenging performance across the organisation including with senior managers
  • Excellent written and verbal communication skills for engaging with diverse stakeholders within the client's organisation.
  • Ability to work effectively in cross-functional teams to achieve collective objectives for the client.
  • Commitment to providing high-quality service and addressing the needs of the client's customers.
  • Skill in conducting thorough market research and comparative studies to benefit the client's strategies.
  • Advanced MS Excel skills and confident user of other Microsoft products including Word and PowerPoint

If you are interested in applying to this engaging and exciting Commercial Business Analyst position, then please apply with a copy of your latest CV.

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Birmingham, West Midlands
£20000.00 - £25000.00 per annum + Benefits
Permanent

Title: Customer Service AdvisorSalary: up to £25,000 + BenefitsLocation: remote start with some onsite training/team meetings but this role will transition into an onsite role in Birmingham or the surrounding area at some point in the futureContract: PermanentWorking hours: Monday to Friday - 9am - 5pmAn enthusiastic and energetic Customer Service Advisor is required by an energy supplier which has extensive growth plans. With a focus on customer satisfaction and environmental responsibility, they strive to innovate and deliver excellent service to meet the evolving needs of their customers.Customer Service Advisor - Responsibilities:Act as first point of contact for any inbound customer issues which could be completed over the phone, via email or chatUse the ticketing systemResolve customer complaints or issues which could include technical issues or billing discrepancies within a timely mannerGather customer feedback, identify trends and communicate insightsDocument customer interactionStay up to date with the firms' products, services and promotionsWork closely and collaborate with other departments within the businessCustomer Service Advisor - Essential Requirements:Any customer service or customer facing experienceGood work ethicWilling to answer the phone and be in a job which entails a lot of phone callsMotivatedStrong communication skillsGo-getterPrepared to learn new tasks and adapt accordingly to the needs of the business as it growsCustomer Service Advisor - Desirable Skills:Prior experience working in a role which required a lot of phone callsAny degreeWe are looking for an enthusiastic and confident individual who is looking for an exciting challenge in a welcoming company. You must be personable and a great communicator. If you would like to be considered for the Customer Service Advisor role, please apply in the initial instance. Customer Service Advisor, Customer Facing, Customer Support

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Workplace
Head of Enterprise Architect
Dubai
AED 80000 - AED 90000 per month
Permanent

A leading diversified conglomerate is looking to build out a new architecture team and need someone to come in and lead the team of initially 5 Architects each covering a specific domain. The role will be responsible for defining and overseeing an organisation's enterprise architecture (EA) strategy. This role ensures that technology, business processes, and systems align with the company's strategic objectives. About the role:Define and lead the enterprise architecture strategy to align IT systems with business goals.Develop and enforce architecture standards, frameworks (e.g., TOGAF, Zachman), and best practices.Establish governance processes to ensure compliance with the architectural visionOversee the design and implementation of enterprise-wide technology solutions.Evaluate and recommend emerging technologies and innovations (e.g., cloud, AI, IoT, blockchain).Lead initiatives to modernize legacy systems and adopt digital transformationCollaborate with C-suite executives and business leaders to understand long-term objectives.Translate business strategies into IT roadmaps and architectural blueprints.Identify opportunities to use technology for competitive advantage and operational efficiency. About you:In-depth knowledge of enterprise architecture frameworks (e.g., TOGAF, ArchiMate).Expertise in cloud platforms (AWS, Azure, Google Cloud), microservices, DevOps, and CI/CD.Understanding of enterprise systems (ERP, CRM, HCM) and data architecture.Strong understanding of business operations, industry trends, and market dynamics.Ability to align IT strategy with organisational goals and deliver business value.Proven ability to influence C-suite stakeholders and drive organizational change.Strong leadership skills to manage diverse teams and foster cross-department collaboration.Excellent communication and presentation skills to convey complex concepts clearly.Will suit candidates with coming from a Retail, FMCG, Manufacturing, Pharma background. Or anything that is direct to consumer.

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Hybrid
2nd Line Support Engineer- up to £300 per day Inside IR35
City of London, London
£225 - £300 per day
Contract

2nd Line Support Engineer - £225 - £300 per day Inside IR35 - London Rate: Up to £300 per day Duration: 6 months + Ext IR35: Inside Location: Central London - Hybrid (2 days in the office) Working Hours: Monday to Friday 9:30am - 5:30pm A client of ours based in central London are looking to hire for a 2nd Line Support Engineer. The 2nd Line Support Engineer will act as an escalation point for the 1st Line team as well as get involved in a handful of projects.They are seeking someone who demonstrates initiative and takes ownership of issues or situations. The 2nd Line Support Engineer will have the opportunity to work on projects such as migrations, deployments, rollouts and upgrades.Essential skills - 2nd Line Support EngineerAzure Active Directory - Managing policies, account managementMS 365 - Using admin centre to troubleshoot issues within the suite Intune -Understanding/ creating policies, general understanding and configure policiesWindows Server - Basic administration of Windows Server, monitoring VMsNetworking - Troubleshoot Firewalls, Switches, RoutersGood communication and customer service skillsKeen to learn and be a team player Desirable - 2nd Line Support Engineer Azure Virtual DesktopMS Certifications - Azure/M365ITIL / Prince2 This is a great opportunity for you to progress your career and work on a variety of technologies and projects so please apply with your most up to date CV.

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Hybrid
Infrastructure Technical Consultant - 6 Months + Ext - Hybrid
City of London, London
Negotiable
Contract

Role: Infrastructure Technical Consultant Location: Central London - onsite 2 days per week Contract Duration: 6 months + extension IR35 Determination: Outside IR35A leading organisation in Central London is seeking a skilled Infrastructure Technical Consultant to join their team on a contract basis. This is a fantastic opportunity to be part of an exciting transformation, contributing to key projects that will shape the future of an array of businesses and deliver exceptional services to customers.As an Infrastructure Technical Consultant, you will take ownership of building, planning, and executing critical infrastructure projects. The Infrastructure Technical Consultant expertise in designing scalable, secure, and high-performance systems will be essential as you collaborate with stakeholders to deliver robust solutions. This role requires a proactive individual with strong technical knowledge across cloud platforms, virtualisation, and automation, as well as experience driving end-to-end project lifecycles. Key Responsibilities - Infrastructure Technical ConsultantBuild and implement scalable and secure infrastructure solutionsPlan, design, and execute infrastructure projects, ensuring timely delivery and alignment with business goalsProvide technical leadership and guidance to internal teams on best practicesAnalyse complex systems and resolve technical challenges across cloud and on-premises environmentsAbility to liaise with stakeholders across all business levels throughout project deliveryCollaborate with cross-functional teams to ensure seamless integration and project successEssential Skills - Infrastructure Technical ConsultantProven experience delivering infrastructure projects from planning to executionExpertise with Azure or AWS cloud platforms, including design and implementationStrong proficiency in Office 365 and virtualisation technologies (e.g., VMware, Hyper-V)Advanced scripting skills with PowerShell or similar toolsExperience building and managing infrastructure solutions for large-scale environmentsRelevant certifications (e.g., Azure, AWS, VMware)Desirable Skills - Infrastructure Technical ConsultantKnowledge networking technologiesExperience in building cloud environments from scratchUnderstanding of cybersecurity principles to ensure secure infrastructure deliveryThis is an excellent opportunity to work on impactful projects within a dynamic and innovative organisation. If you are an experienced Infrastructure Technical Consultant looking for a challenging contract role, we want to hear from you!

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Hybrid
Infrastructure Engineer - 6 Months + Ext-Outside IR35-Hybrid
City of London, London
Negotiable
Contract

Role: Infrastructure EngineerLocation: Central London - onsite 2 days each weekContract Duration: 6 months + ExtIR35 Determination: Outside IR35A leading client of ours are looking to buildout their Infrastructure team based in Central London. You will be joining the business at a very exciting time as they are investing, growing and transforming their business to provide a better service to new and existing customers.The Infrastructure Engineer will tackle technical issues across the entire infrastructure estate including Cloud, VM's, Systems and Networks. The Infrastructure Engineer will be supporting and deploying large-scale services and engineering complex systems.The Infrastructure Engineer will need strong analytical and troubleshooting skills, experience in integrating multi technology platforms and working with a range of products, solid communication skills and a desire to tackle the complex issues.Key Skills - Infrastructure Engineer:Azure or AWSOffice 365VirtualisationPowerShellDelivered projectsCertificationsDesirable Skills - Infrastructure Engineer:CiscoBuilt cloud environmentsCyber securityIf you are interested in this great opportunity of Infrastructure Engineer that will allow you to enhance your skillset whilst working within a growing company, then please apply with a copy of your updated CV in the initial instance and you will be contacted to discuss the role.

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Hybrid
Service Desk Analyst - up to £200 per day Inside IR35 - London
City of London, London
£150 - £200 per day
Contract

Service Desk Analyst - £150 - £200 per day Inside IR35 - London Rate: Up to £200 per day Duration: 6 months + Ext IR35: Inside Location: Central London - Hybrid (2 days in the office) Working Hours: Monday to Friday 9:30am - 5:30pm The role: A highly recommended client of mine based in central London is currently looking for a Service Desk Analyst to join their growing IT Team. They are looking for a driven individual who is approachable, sociable and is keen to grow a career within IT. As the Service Desk Analyst, you will be working closely with your Service Desk colleagues, Network and Infrastructure Engineers and the Security team so this is an excellent opportunity to gain exposure to various technologies and work on projects. In addition, the Service Desk Analyst will be dealing with tickets remotely and face-to-face supporting software, networking and hardware issues. Service Desk Analyst - Key Skills:Worked on a Service DeskActive DirectoryITILOffice 365Knowledge around networkingAny certifications or qualificationsClear written and verbal communicationsService Desk Analyst - Desirable Skills:NetworkingProjectVirtualisationIf you are interested in the Service Desk Analyst position, please apply to this advert and you will be contacted accordingly.

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